rwxMusic customer privacy notice and cookie policy

This privacy notice tells you how rwxMusic uses your personal data.

Contact details

Email: leon@rwxmusic.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Purchase history

  • Health information (including dietary requirements, allergies and health conditions)

  • Health and safety information

  • Recorded images, such as photos or videos

  • Website user information (including user journeys and cookie tracking)

  • Information relating to compliments or complaints

Your personal data is not sold or for sale. We may collect health information from you if you provide this to us, or are referred to us via a charitable or health organisation. This enables rwxMusic to provide the most appropriate advice and guidance for your needs, including appropriate accessibility options. We may use this information to provide additional health and safety information if appropriate. Recorded images and/or video through online tuition may be recorded at the customer’s request and consent - we do not record tutoring sessions by default.

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Recorded images, such as photos or videos

We may obtain photographs or videos for promotional and marketing purposes obtained via use of our services. We operate on an opt-in model, whereby images and/or video are only recorded and used with consent, which can be withdrawn at any time.

We also collect or use the following information for service updates or marketing purposes:

  • Health information

We collect and use this information to allow us to provide information to customers about new products that improve accessibility to music creation using physical means or software.

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

  • Your right to erasure - You have the right to ask us to delete your personal information.

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

  • Your right to object to processing - You have the right to object to the processing of your personal data.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us at leon@rwxmusic.co.uk.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

  • Directly from you

  • Schools, colleges, universities or other education organisations

How long we keep information

rwxMusic will retain your information indefinitely, unless you request it to be deleted.

Who we share information with

Others we share personal information with

  • Organisations we’re legally obliged to share personal information with

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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